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TERMS AND CONDITIONS OF AENA TRAVEL

The website aenatravel.aena.es (hereinafter Aena Travel) is a Travel&Tourism Marketplace that Aena makes available to you to facilitate the organisation and planning of your trip, providing a range of travel, tourism and activities, as well as promotions and discounts on products that you may need during your trip.

1. Identification

Aena Travel is owned by Aena S.M.E., S.A. (hereinafter "Aena"), manager of the Spanish airport network and its commercial activity. Aena has independent legal status, distinct from that of the State, full legal capacity and capacity to act for the fulfilment of its purposes.

Aena contact details:

Address: Peonías, 12 28042 Madrid

C.I.F: A86212420

Telephone: (+34) 91 3211000

Email address: soportedigital@aena.es

2. Purpose

This document sets forth the Terms and Conditions that regulate the purchase or booking of products and/or services through Aena Travel.

Both the booking and the purchase will be made on the supplier's website, with which Aena has previously signed the relevant Agreement.

To carry out the contracting process, you have to follow the steps stated on the supplier's website, which implies the express acceptance of the corresponding Terms and Conditions of Contract with the Supplier, having the same validity as the express signature of a contract. Please note that in order to contract you must be of legal age (≥ eighteen (18) years) and have sufficient capacity to purchase the product, as well as the obligations arising from your contracting, you must also have previously read this document and understand its contents.

3. Prior information

In compliance with the provisions of article 23 of Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce (Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico, LSSICE), Aena is an intermediation service provider, which means that through Aena Travel it puts the user's demand in contact with the offer of products and services of the suppliers, establishing the contractual relationship that governs this document between the user who contracts and the supplier company that offers its product on Aena Travel.

These Terms and Conditions are freely available to you at Aena Travel. Aena reserves the right to modify and update them based on the contractual freedom of intermediary service providers, so we recommend that each time you contract on Aena Travel you access the document to read its contents. However, in the event that significant changes are made, those who may be affected will be informed by appropriate means.

All the products we promote at Aena Travel are perfectly described and are available on the supplier's website.

You accept these Terms and Conditions when you check the box "I have read and accept the Terms and Conditions of the Aena Travel Marketplace" when you register as a user of Aena Travel or when you access Aena Travel for the first time using your login.

Appropriate and sufficient technical means will be introduced to identify and correct possible technical errors detected in the processing of information that is displayed on Aena Travel.

You will be able to access Aena Travel in the language of your choice from those contemplated on the platform, and this document will be formalised in the language you have chosen.

4. Marketplace Operation

Aena Travel provides you with information on travel, tourism and activities, as well as promotions and discounts on products you may require during your trip.

The binding contract for the purchase or booking of the product is made with the supplier company that offers its product through the Aena Travel Marketplace. The contracting of the product is formalised on behalf of you and the product provider.

4.1 Engagement procedure

To place an order and finalise your purchase, you have to follow and complete the steps determined by the product supplier on their website. The first thing you will have to do is select the product or the discount/promotion you are interested in on Aena Travel. Once you have clicked on the chosen banner, Aena Travel will redirect you to a landing page on the supplier's website where you have to follow the instructions to formalise the contracting of the chosen product and/or apply the discount/promotion offered by Aena Travel.

You do not need to be registered in order to contract/book the product you choose, although you can choose to register as a user where you can become a member of the Aena club by providing the following information: name and surname, e-mail address, password, country, postcode, area code and mobile phone number.

Please note that if you choose to register as a user, you will be part of our loyalty programme and will be able to enjoy all the advantages our Club offers. To do so, you are required to accept the Aena Club Terms and Conditions, which we will show you during the registration process.

There is no need to register again if you are already an Aena Club member as you will be able to access Aena Travel more easily just by logging in, by entering your email address and password.

As a registered user, you accept that your account is personal and non-transferable, and that you are the owner of it, and that you have to protect it using the password you entered at the time of registration, in accordance with the rules of robustness and complexity that we indicate.

As a User, you can change your password at any time within the customer area.

For security reasons, we may ask you to change the password you generate after a period of time, always making diligent use of it, keeping it secret and not communicating it to any third party as the user of the account. You are not allowed to share your User account with other people.

4.2 Customer service

Customer service is very important to us. Our Customer Service team shall answer any questions you may have related to Aena Travel.

If you have not registered, you can email us at the following address soportedigital@aena.es or call us on +34 91 321 1000.

If you are a registered user, you can contact our customer service on your account by accessing the "Support" section where you can write your query. You will receive an answer to your email address.

5. Use of Aena Travel

By accessing Aena Travel, you are responsible for the proper use and browsing, using the platform for legitimate and lawful purposes. By way of example, but not limitation, the following are prohibited:

  1. (i) Using Aena Travel
  2. (ii) Using Aena Travel for the purpose of causing damage, inefficiencies, interruptions or similar defects in the operability of Aena Travel or electronic structures or any third party;
  3. (iii) Using Aena Travel transmit malware, viruses or similar programmes or to post or disseminate content of an offensive, racist, denigrating or pornographic nature that could cause discomfort to persons;
  4. (iv) Using Aena Travel to the detriment of Aena's interests;
  5. (v) Registering on Aena Travel under a false identity;
  6. (vi) Using Aena Travel for advertising purposes, such as sending spam or in other similar ways;
  7. (vii) Breaching the security measures established by Aena;
  8. (viii) Carrying out actions that tend to saturate the programme, thus impairing the proper operating of Aena Travel; and in any case.
  9. (ix) Using Aena Travel in an unlawful manner.

In the event that we find ourselves in any of the situations listed in the previous section, Aena, as owner of Aena Travel, reserves the right to implement the measures it deems appropriate.

6. Intellectual and Industrial Property Rights

Aena, as owner of the Aena Travel brand and the software, grants the User a limited, non-transferable, revocable, non-sublicensable and non-exclusive licence to access and use Aena Travel on the User's personal device.

Any rights not expressly granted are reserved by Aena as owner of Aena Travel and the brand.

The User or any third party shall be restricted from carrying out the following actions:

  1. (i) Reproduce, change, prepare derivative works, distribute, license or exploit in any way Aena Travel the Services, when not expressly permitted by Aena;
  2. (ii) Decompile or reverse engineer Aena Travel;
  3. (iii) Link to, mirror or frame any part of the Services;
  4. (iv) Deploy or launch any kind of programme to carry out any action regarding data mining or actions aimed at damaging the operability and operation Aena Travel;
  5. (v) Remove, modify or any similar action aimed at altering Aena's copyright on its trademark Aena Travel or its Services.

In any case, the intellectual and industrial property rights over the Services and the brand and Aena Travel's software will remain under Aena’s ownership. Neither the use of Aena Travel nor the use of the Services implies the transfer or granting of any rights:

  1. (i) In connection with the Services, other than the licence referred to above; or
  2. (ii) to use or mention in any way company names, logos, product and service names, trademarks or other elements of a similar nature, except in cases in which Aena expressly grants them.

7. Payment and billing

Payment for the contracting will be made using the payment method provided by the supplier company that promotes its products on Aena Travel.

In the event that you need an invoice, you will have to request it from the supplier, in accordance with their Terms and Conditions of Contracting.

8. Electronic engagement

In accordance with the provisions of article 23 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), contracts entered into electronically shall produce all the effects provided for by the legal system, when consent and the other requirements necessary for their validity are met.

In any case, the electronic medium containing the Contracting Terms and Conditions of the relevant provider shall be admissible as documentary evidence in the event of a dispute between the parties.

For these purposes, it shall be understood that the completion of all the phases of the contracting process and, if applicable, the payment of the corresponding amount, necessarily imply the provision of the consent required for the engagement.

Moreover, and in accordance with the provisions of Article 27 of the LSSI, the company providing the product offered on the Aena Travel Marketplace must make available to users all information regarding the contracting procedure in a visible place on its web site prior to the start of the engagement procedure, which will only be applicable in the event that the User decides to proceed with the contracting.

9. Liabilities

The parties (the user and the supplier) undertake to comply with their legal and contractual obligations contained in the relevant Terms and Conditions of Contracting.

The parties shall be liable for their personal breaches and shall indemnify the other party against any error, fault or negligence not attributable to the latter, and for any damage resulting from such breaches or errors not attributable to the other party.

Aena, as owner of the Aena Travel Marketplace, is configured as a provider of information society services, with the relevant limitations of liability that this entails.

The supplier is responsible for delivering the contracted product and/or service in perfect condition.

Aena reserves the right to hold clients accountable and liable for any improper use the Aena Travel Marketplace or for any failure to comply with the rules set out in these Terms and Conditions.

You will be liable in the event that anyone uses the Aena Travel Marketplace in a faulty, partial or erroneous manner using your password. Aena, as the owner of the Aena Travel Marketplace, reserves the right to cancel the passwords of users who misuse the Marketplace or its services, not enabling access to the Marketplace, either due to a breach of these Terms and Conditions for Contracting or any other objective reason.

Aena will not be responsible or liable for any interruption, inaccessibility or failure of any kind which the system's operations may experience, as a result of possible occurrences in any of the telecommunication or other accessory service outside Aena and necessary for its functioning.

10. Confidentiality and Data Protection

In accordance with the provisions of the General Data Protection Regulation and Organic Law 3/2018, of 5 December, on Personal Data Protection and Guaranteeing Digital rights, all personal data provided during the use of Aena Travel will be processed in accordance with the provisions of the Law and the Privacy Policy that users are required to read when registering their data in the system in order to be able to use it.

11. Duration and Amendments

Aena reserves the right to modify these Terms and Conditions, notifying the suppliers of the products/services promoted in Aena Travel and with which Aena has previously signed the corresponding Agreement.

The communication of possible modifications to this document is understood to be fulfilled with the publication of the changes on Aena Travel or through any other Aena communication point. As a user, we recommend that you consult these Terms and Conditions from time to time, as they may be subject to change.

You will be deemed to have expressly accepted such amendments or updates if you make a new purchase of a product promoted through Aena Travel.

12. Safeguard clause

All clauses or terms of these Terms and Conditions must be interpreted independently and autonomously, and the rest of the stipulations shall not be affected in the event that one of them has been declared null and void by a court ruling or final arbitration decision. The clause or clauses involved shall be replaced by one or more other clauses that preserve the intended effects of the Terms and Conditions of Aena Travel.

13. Dispute Resolution

The regulations in force shall determine the laws that shall govern and the jurisdiction that shall be responsible for the relationship between the parties. Notwithstanding the foregoing, in cases in which current legislation foresees the possibility for the parties to submit to a specific jurisdiction, the parties, expressly waiving any other jurisdiction they may be entitled to, submit to Spanish legislation and to the Courts and Tribunals of the city of Madrid.



 

Last updated: June 2023.

 

© Aena SME, S.A., 2023