Frequent Questions

Aena Travel is a website where you’ll find everything you require to plan your trip. You can do anything from purchasing your flight to booking tickets for tourist activities and experiences (concerts, excursions, packages and so on) and even reserving accommodation at your destination.
Aena Travel shows you everything on offer to enable you to plan your trip and it redirects you to the best specialists in the sector. Through Aena Travel, you can book the services you need to make your trip an unforgettable experience.
They are highly reputable companies that offer high-quality services on the Internet.
Currently they are:
  • GetYourGuide
  • Ticketmaster
  • Booking
  • Skyscanner
  • TheFork
As these services are provided by different suppliers, you won’t be able to book several services at the same time with Aena Travel.
The service booking process is the provider’s responsibility. If you have any problems please contact the provider.
The service provider will contact you, usually by email, to inform you of your booking details and any other information you may require.
The service provider will resolve any problems once the booking has been made. These are your usual points of contact:
The service provider will issue you with the corresponding invoice for the service you’ve booked via its established channels, usually by email.
If you need to make any changes once the booking has been made you should contact the service provider.
If you need to make any changes once the booking has been made you should contact the service provider.
If you need to make any changes once the booking has been made you should contact the service provider.
You will be redirected to TheFork website from Aena Travel. Once there, you will be able to login or register as a customer and obtain your Yums according to the rules and conditions of TheFork loyalty program.
You will be redirected to TheFork website from Aena Travel. Once there, you will be able to login as a customer and use your Yums, according to the rules and conditions of TheFork loyalty program.